Insights from the Pittsburg State Web Experience Study
Category
Creative Works
Department
Graphic Communications
Student Status
Undergraduate
Research Advisor
Dr. Jason Reid
Document Type
Event
Location
Meadowlark
Start Date
10-4-2025 12:00 PM
End Date
10-4-2025 12:20 PM
Description
This study examines the user experience of the Pittsburg State University website, focusing on navigation, event discovery, and access to essential student resources. Through moderated usability testing, we identified key pain points, including inconsistent navigation, unintuitive filtering systems, and difficulty locating critical pages such as financial aid, enrollment, and student jobs. While participants found the Events page generally accessible, they expected more personalization and clarity in filtering options. Additionally, returning to the homepage was a frequent challenge due to unclear navigation cues, broken links, and inconsistent button functionality. Essential tools like student job listings and housing applications were either difficult to find or required navigating to external sites, disrupting the user experience. Using these insights, we propose targeted improvements to streamline navigation, enhanced filtering features, and ensure seamless access to vital resources. Our findings aim to inform future website enhancements that prioritize usability, reduce frustration, and improve engagement for the PSU community.
Insights from the Pittsburg State Web Experience Study
Meadowlark
This study examines the user experience of the Pittsburg State University website, focusing on navigation, event discovery, and access to essential student resources. Through moderated usability testing, we identified key pain points, including inconsistent navigation, unintuitive filtering systems, and difficulty locating critical pages such as financial aid, enrollment, and student jobs. While participants found the Events page generally accessible, they expected more personalization and clarity in filtering options. Additionally, returning to the homepage was a frequent challenge due to unclear navigation cues, broken links, and inconsistent button functionality. Essential tools like student job listings and housing applications were either difficult to find or required navigating to external sites, disrupting the user experience. Using these insights, we propose targeted improvements to streamline navigation, enhanced filtering features, and ensure seamless access to vital resources. Our findings aim to inform future website enhancements that prioritize usability, reduce frustration, and improve engagement for the PSU community.
