Allyson Norton

Document Type

Article

Publication Date

1-1-2022

Abstract

Nonverbal communication (NVC) commonly includes touch, gesture, expression, tone, silence, and physical appearance. In the immediate past and current environment of wearing masks with all patient interactions, NVC might have even added significance. However, compared to verbal communication, less is known about the effects of NVC on patient interaction. The purpose of this literature research project is to determine whether patients experience higher levels of satisfaction and involvement in their care when NVC measures are implemented. To accomplish this, several different studies regarding the effects of NVC on patient satisfaction were examined. The data for the project was obtained by combing through professionally reviewed nursing journals and research articles. Some of the research focused on the impact of educating students on NVC and the importance of NVC when interacting with patients. Other research included feedback from elderly patients explaining how NVC affects their care. These studies found that NVC education promotes awareness and interest in NVC, which leads to increased levels of patient satisfaction and fulfillment. NVC plays an important role in communication and greatly affects a patient’s emotional status and overall health.

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