Date of Award

Spring 2021

Document Type

Scholarly Project

Degree Name

Doctor of Nursing Practice (DNP)

Department

Nursing

First Advisor

Dr. Kristi Frisbee (kfrisbee@pittstate.edu)

Second Advisor

Dr. Amanda Alonzo (aalonzo@pittstate.edu)

Third Advisor

Dr. Alicia Mason-Collins (amason@pittstate.edu)

Fourth Advisor

Dr. Amy Hite (ahite@pittstate.edu)

Abstract

The purpose of this study is to identify what types of disruptive behavior nurses are experiencing, discuss outcomes of disruptive behavior, and educate healthcare providers and administrators of disruptive communication. Understanding the consequences of disruptive communication can help educators articulate the need for training in conflict management and therapeutic communication methods. It can also aid healthcare providers to be more conscious of their behavior in the professional setting. Seven research questions related to communication were developed and analyzed in this study. The author developed a pre-education survey that included demographics, multiple-choice questions, and open-ended questions to assess the nurses' knowledge and feelings regarding disruptive communication in a mixed-method, cross-sectional design to evaluate knowledge and hear the voice of the participant. The post-education questionnaire included multiple-choice questions, assessing the nurses' feelings toward addressing disruptive behavior. Statistical analysis was utilized to calculate the frequency, percent, and mean of quantitative data. This study contributes to nursing knowledge, supporting the need for positive communication techniques, revealing adverse outcomes from disruptive communication, and discussing the need for continuing education. Effective communication can contribute to the capstone of healthcare: patient safety and high-quality care. Therefore, continuing education, institutional policy, and legislative policy need to be implemented to improve communication among the interdisciplinary team.

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