Document Type
Article
Publication Date
4-2014
Abstract
Due to the growing globalization of health care and an increase in access to technology many consumers are utilizing the World Wide Web for securing medical services abroad, a phenomenon commonly known as medical tourism. The current investigation employs an emic cultural approach for analyzing the Western concept of patient-centeredness within several public and private medical facilities within Costa Rica. Through a detailed field investigation and personal interviews with directors of Costa Rica’s largest accrediting institutions (AAAAF and ProMed), hospital organizations, and private health clinics an interpretative framework for evaluating patient-centeredness and quality of care is offered. Discussion, implications, and future directions are provided.
Recommended Citation
Mason, A.M. (2014). Overcoming the dual-delivery stigma: A review of patient-centeredness within the Costa Rican medical tourism industry. International Journal of Communication and Health, 4, 1-9.
Included in
Business Administration, Management, and Operations Commons, Business and Corporate Communications Commons, Health Communication Commons, Hospitality Administration and Management Commons, International and Intercultural Communication Commons, Organizational Communication Commons, Tourism and Travel Commons
