Date of Award

Spring 5-8-2026

Document Type

Thesis

Degree Name

Master of Arts (MA)

Department

Communication

First Advisor

Dr. Megan Westhoff

Second Advisor

Dr. Kristen Livingston

Third Advisor

Dr. Ken Ward

Abstract

This project examines how organizations in Crawford County, Kansas communicate services related to poverty, homelessness, food insecurity, mental health, and crisis support. Through a qualitative content analysis of five local organizations, the project explores how communication practices shape accessibility, service navigation, and coordination across community resources. Guided by interorganizational relations (IOR) and domain theory, the project analyzes public-facing communication including websites, referral information, service descriptions, and organizational messaging. Findings reveal a consistent pattern of strong internal communication but limited visible coordination between organizations. While each organization clearly communicates its own services and role within the community, communication rarely reflects a shared and connected system of support. A SWOT analysis further highlights strengths in service clarity alongside weaknesses in referral visibility and interorganizational communication. This project also proposes a community-centered communication plan focused on improving coordination through shared communication practices, clearer referral pathways, and more visible collaboration between organizations. Communication is presented not only as a way to share information, but also as part of how individuals experience access, coordination, and care within community support systems.

Comments

Special thanks to Dr. Megan Westhoff for her continued guidance, encouragement, and mentorship throughout both my undergraduate and graduate studies. Her support, patience, and commitment to learning have played a meaningful role in shaping me into the ever-learning student and scholar I strive to be.

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